Check the identity behind the login
Choose Log In on the website or installed web app. For Google sign-in, select the Google account originally connected to Secrets. For email and password, check the address carefully and use the password-reset option if needed. A similar email address can still belong to a different account.
Once signed in, compare the profile email and plan status with what you expect. If the subscription appears absent, look at the account used for the purchase before subscribing again. A missing thread may be archived rather than deleted, so check Archived Chats too.
Know which setting you are changing
User Settings separates profile details, companion preferences, subscription information and Moments history. Profile changes affect details such as your display name and contact email. Companion preferences set defaults for future conversations; they do not necessarily change an active thread.
The profile email and Google sign-in connection are separate. Updating a contact address does not automatically reconnect Google login to another identity. If you want to change that connection, ask support about the supported process instead of experimenting with replacement accounts.
Subscription information shows your plan and renewal details. Moments history is the place to inspect recorded purchases and spending when the balance is unexpected. Compare the action and account before assuming a payment has disappeared.
Choose the account action you actually need
Signing out ends the current session; removing the installed app removes a launch method. Neither is a cancellation request. To stop renewal, use subscription management or contact support. To organize conversations, use history controls. Permanent account deletion is another, irreversible action.
If you cannot regain access, write to [email protected] with the account email, the sign-in method and what happens when you try. Include the exact error and device or browser. Leave out your password, verification codes and full card number; support does not need those in your message.
Questions and answers
How do I open my existing Secrets AI account?
Choose Log In and use your original email login or connected Google account. The website and installed web app use the same account system.
What should I check if my conversation list is empty?
Compare the account email and login method, then look in Archived Chats. Do those checks before treating the history as permanently lost.
Will a new display name move me to another account?
No. It changes a profile detail. Signing into another account is a separate action with different conversations and access.
Can I stop renewal by removing the app?
No. Open subscription management to cancel renewal, or contact support. Removing an icon does not make a billing change.